At LAXARIAH, customer satisfaction is important to us. We aim to provide high-quality clothing and a transparent process for returns, refunds, and exchanges.
1. Refund Eligibility
Customers must inspect their parcels immediately upon delivery.
Any refund request relating to sizing, product quality, incorrect items, damage, or other product-related concerns must be submitted on the day the parcel is delivered.
Refund requests submitted after the delivery date may not qualify under our standard refund policy, except where otherwise required by applicable law.
To request a refund, customers must contact our support team with their order number, a description of the issue, and relevant photographs where necessary.
2. Refund Processing Time
Once a refund request has been reviewed, the return has been received where applicable, and eligibility has been confirmed, an approved refund will be processed within 14 calendar days.
The time required for the refunded amount to appear in the customer's account may vary depending on the bank or payment service provider.
Refunds will be issued through an appropriate available payment method, subject to verification and payment-provider requirements.
3. Exchange Policy
Customers may request an eligible product exchange within 7 calendar days of delivery.
To qualify for an exchange:
- The item must be unused and unworn, except for reasonable fitting.
- The item must be unwashed.
- Original tags and packaging must be retained where provided.
- The customer must provide a valid order number or proof of purchase.
- The product must be in a condition suitable for exchange.
Size exchanges are subject to stock availability.
4. Damaged, Defective, or Incorrect Products
If a customer receives an item that is damaged, defective, or incorrect due to an error on LAXARIAH's side, the customer should notify us on the day of delivery.
After verification of the issue, LAXARIAH will cover reasonable return shipping costs for eligible items where the issue is attributable to us.
Depending on the circumstances and applicable law, the customer may be offered a replacement, exchange, or refund.
5. Return Shipping Charges
LAXARIAH covers return shipping charges only for eligible damaged or defective products where the issue originated from our side.
For standard size exchanges, preference changes, or other customer-initiated returns, shipping charges are the customer's responsibility unless otherwise agreed or required by law.
6. Items Not Eligible for Standard Returns or Exchanges
The following may not qualify:
- Items damaged through customer misuse or improper handling.
- Products that have been washed, significantly worn, or altered.
- Items returned without sufficient proof of purchase.
- Products that fail the applicable eligibility conditions.
These exclusions do not override rights or remedies available under applicable law.
7. Refunds for Pre-Orders
Pre-order products may have separate payment, dispatch, cancellation, and refund conditions, which will be disclosed on the relevant product page before purchase.
Any applicable statutory rights remain unaffected.
8. How to Request a Return, Refund, or Exchange
Contact our customer support team using the details below. Please include your order number, contact information, reason for the request, and supporting photographs where relevant.
Do not send products back without first contacting our support team for return instructions.
9. Contact Information
LAXARIAH
Address: 4th Road, Victoria Square, Opposite Bravo Commercial Market, Rawalpindi, Pakistan
Phone: +92 315 5279777
Email: info@laxariah.com
laxariahofficial@gmail.com
Website: https://laxariah.com